Cancellation & Refund Policy
At Guru App, we strive to provide affordable and accessible digital education and entertainment to all learners. Since our products are 100% digital (Audio and Video), we maintain a strict but fair refund policy to ensure transparency and security for both users and the platform.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund and cancellation policy below.
Refund Eligibility
- Refund is applicable only within 7 calendar days from the date of purchase.
- Refund will be granted only in case of genuine technical or access-related issues.
- No refund if content has already been accessed or downloaded.
- No refund if a certificate has already been issued or initiated.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below, regardless of whether they appear in singular or plural form.
Definitions
- Company refers to Guru App.
- Goods refer to digital items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Guru App, accessible at https://guruapp.in.
- You means the individual or legal entity accessing or using the Service.
Your Order Cancellation Rights
You are entitled to cancel your order within 7 days without providing any reason. The cancellation period expires 7 days from the date of purchase.
To exercise your cancellation right, you must inform us through a clear statement via email:
Email: guruappnohar@gmail.com
Refunds will be processed within 14 days of receiving a valid refund request and will be credited using the same payment method used during purchase.
Conditions for Returns
- Refund request must be raised within 7 days of purchase.
- Refund allowed only for genuine technical or access issues.
- No refund if content is accessed, downloaded, or certificate issued.
Non-Returnable Services
- Refund requests after 7 days from purchase.
- Content already accessed or downloaded.
- Certificate already issued or processing initiated.
- Claims due to misunderstanding of service features.
- Discounted or promotional services (unless required by law).
Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us at:
Email: guruappnohar@gmail.com